I got PTCL broadband for home a 1MB link; I thought that it's a good choice at a reasonable cost, due to their student package. Not to mention the hassle of getting it installed at my place it took me a complete month, around 50 reminder calls to their call-centre, with follow-ups to the exchange directly, and the final warning of cancelling my order, it worked though :).
While I was in Pakistan and planning to leave for UK, it worked very fine for couple of weeks and I really loved the speed, but for last couple of weeks it has been a big mess for my family, they come online we start talking and then what happens DSL goes down, they come online again and what now DSL is down again. We hardly talk due to this online/offline thing.
Hats off to their customer service, we have been launching complaints again and again but nothing so far! I wish PTCL as a company can improve their customer service, since now they are not publically owned, if it continues to happen ppl will start looking for alternatives, which I already had!